News and Industry Updates
Find out the latest news and information for the freight and logistics industry
‘Customer Service’ in freighting is equivalent to ‘Punctual’ on a resume, a basic expectation
When is customer service, old-fashioned a real service? The phrase ‘customer service’ is dragged out, often when freight businesses are asked what is important to them. But what do we really expect as part of that service? These days businesses can no longer simply...
Those That Survived, Evolved. The Case For Continuous Improvement
I often get asked what patterns that I see in my clients industries, what sorts of things they were focusing on, what types of things businesses were doing to evolve, and rather than just survive, they thrive. So many changes have happened in freight and logistics...
How Much Does It Cost You Not Doing Your Research?
Every year around April we see the all the health insurance companies flooding our TV, radio and online advertising, desperate for our attention.
They are all trying to justify why they are the best or why there will be a hike in increased costings for what is normally the exact same level of service.
It is a great reminder for me to sit on the phone and do a comparison shop across their services. And the same apply’s for your freight and logistics services suppliers, here’s why…
How The 24 Hours A Day Buyers Market Effects Your Freighting Needs
This fast-changing pace and immediate access now economy, mean that businesses need to look at the different and varying ways that they are coordinating their transport and logistics. So how can you and your company ensure that you are able to meet the on-demand, instant access, delivery within the constant 24 hours a day, economy?
